Last Updated: January 7, 2024
Brandsmart USA aims to ensure your satisfaction with every purchase. If merchandise needs to be exchanged or returned for any reason, please follow this return and refund policy.
1. General Return Guidelines
Brandsmart USA accepts returns on most products within 30 days of the original purchase date given items meet the following conditions:
- The return window remains open – see time limit exceptions below
- Products were bought in new condition directly from Brandsmart USA retail stores, website or authorized seller partners
- You provide the original receipt, packing slip or invoice showing when and where items were purchased
- Merchandise remain in new, unopened condition with original packaging and accessories provided
We’ll gladly process returns that satisfy policy rules with a few noted exclusions across limited quantity goods, custom-made products, gift cards and media items opened from protective wraps. See complete restrictions below.
2. Return Locations
Returns without boxes or packing can often be handled directly through store customer service desks. However, larger goods or online purchases typically require being shipped back to originating locations given unique inventory management.
a. Store Purchases
Items bought in your local store that weren’t custom-made or special order stock can go back to the original store of purchase for fastest refund or exchange processing. We recommend calling ahead to check current inventory availability if exchanging merchandise.
b. Online or Phone Purchases
Merchandise ordered through usabrandsmart.com, mobile apps or our call center should be shipped back to originating distribution hubs given specialized warehouse inventory and restocking procedures. Use return shipping labels provided in initial packages for most convenient transportation. Customers cover return postage costs unless errors occurred causing the return.
c. Extended Return Period Locations
Select categories like major appliances or specialty electronics allow return windows beyond 30 days through dedicated service, delivery or installation teams who originally coordinated your order. Contact them to schedule any necessary item pickups if issues emerge down the road.
3. Return Time Limits
Customers can receive refunds or exchanges on most items within 30 days of the original purchase date printed on receipts. We extend this period between November 1st through December 24th annually allowing returns on holiday deals until January 31st the following year.
Several categories including computers, cameras, unlocked phones, furniture and custom window coverings offer shorter return limits given below. Review your item types carefully because these cannot be brought back after:
- 14 days– Computers, tablets, desktops, laptops, printers, DIY smart home tech
- 14 days– Digital cameras, video cameras, film cameras, sports optics
- 14 days– Unlocked cell phones and smartphones without service contracts
- 30 days– Furniture orders including custom fabrics or designs
- 30 days– Special order blinds, shades, drapes and curtains
No Returns Allowed After Use – Hoverboard products not meeting U.S. safety standards
4. Non-Returnable Merchandise
While we try accommodating all valid returns, a few product types cannot be refunded or exchanged regardless of condition except for manufactur defects, damages or reporting inaccurate website presentation. Non-returnable goods involve:
a. Opened media – Movies, music, books, video games, computer software
b. Personal care – Cosmetics, skin/hair products, grooming devices
c. Unlimited use – Gift cards, stored value cards, prepaid services
d. Limited editions – Rare collectibles, autographed merch
e. Custom builds – Special order computers, window furnishing
If received items came visibly defective or improperly represented on our website, please start a replacement/refund process citing those initial product flaws rather than standard returns. We aim resolving legitimate quality problems regardless of exclusions.
5. Requirements to Return
To complete your return, please provide the following:
a. Original Receipt
Include your original purchase receipt, packing slip or order invoice showing details like:
- Exact items purchased
- Original purchase date
- Location bought from
- Price(s) paid
b. Original Packaging
Return items in their original boxes, wraps with tags attached when possible to prevent damage from improper packaging. We cannot resell used goods missing OE containers.
c. Original Accessories
Ensure any parts, remotes, cords, pieces provided upon initial delivery go back inside boxes to process refunds at full value. Opened products with incomplete accessories may see deductions from return amounts.
d. Return Shipping
Customers cover shipping costs back to originating Brandsmart USA locations unless errors on our part caused the return. Use labels, call tags and RMA numbers from initial deliveries to optimize tracking.
e. Rewards Points Clawbacks
Refunded amounts for merchandise bought with rewards currency may see associated points debited from member balances to offset the redemption value.
6. Refund Processing
Once received, items will undergo inspection before approving final return processing. Valid claims meeting policy guidelines can expect refunds back to original payment methods within 2 billing cycles following the return delivery date. Here’s what to expect:
a. Exchanges
If doing even product exchanges, replacement orders should ship for delivery typically in 3 – 10 business days after the return arrives back to originating locations given inventory availability. Shipping fees may apply.
b. Store Purchases
Cash refunds for debit/credit card transactions start processing immediately with funds usually available from your bank within 5 days. Cash returns see money order sent within 14 days of verification.
c. Online/Phone Purchases
Online returns see refunds credited back to original payment options used at the time of purchase. Processing durations vary slightly by card brands with expectations of:
- Visa/Mastercard: 3-5 business days
- American Express: 5-7 business days
- Discover: 7-10 business days
7. Price Adjustments
If merchandise bought at Brandsmart USA appears at a lower price point either in our stores or on usabrandsmart.com within 14 calendar days of purchase, you qualify for a fast one-time price match! Contact customer service providing your receipt and the current documented lower pricing.
Upon validation, we’ll adjust your original order to the better rate either by credit back to the original payment method or issuing store credit based on the situation. Keep in mind special offers like percent-off sales or financing rates may still differ.
8. Defective, Damaged or Poor Quality Items
Brandsmart USA strives only selling fully functional goods in new mint condition with all manufacturer warranties conveyed. However quality issues can sporadically arise – please promptly report merchandise received with these problems for swift corrections:
a. Visible Damage
Inspect deliveries before acceptance signing. Immediately reject packages showing external punctures, water exposure or return to us if you find concealed breakage opening boxes. We’ll file shipping claims or replacements for transit mishaps.
b. Defective/Non-working Items
Electronics occasionally ship with bad parts preventing power on or normal use. Furniture may arrive with incorrectly drilled holes. Return immediately while providing photos/video documenting the flaw encountered.
c. Specification Issues
TVs, appliances or furniture looking physically OK but not matching website descriptions regarding sizes, colors, configurations or features should come back citing inaccurate presentation on our sales channels.
d. Subpar Quality
Floor model displays, short-dated closeouts and open box offerings sometimes wear faster with use or show minor blemishes. Reasonable signs of wear are expected given discounted price points. However merchandise prematurely falling apart or drastically conflicting expected durability timelines justifies refund or replacement requests.
In all above cases, we’ll remedy the problematic merchandise through refund, replacement or partial restitution for the loss of value compared to normal standards.
9. Missing Parts or Accessories
Please thoroughly audit orders upon arrival and track all product components provided against listings shown online to confirm receipt of all bundled accessories, parts and pack-ins promotions. Returns with incomplete components may see values adjusted downward comparatively. Notify us regarding missing pieces right away so we can work to promptly providing replacements.
10. Return Fraud & Abuse
Brandsmart USA trusts customers to honestly follow published policies acting in good faith. However excessive return activities well beyond norms or patterns indicating potential fraud may see future return capabilities limited and loyalty memberships deactivated per our sole discretion as a private retailer.
11. Receiving Store Credit
If refunding to original tender types or replacing returned goods proves impossible for any reason, Brandsmart USA may elect providing store credit amounts on gift cards or loyalty point balances matching the item purchase values instead. These present great options for repurchasing other needed items.
12. Questions Around Returns
If questions arise regarding any facets of your return, please contact customer service or visit local stores so we can evaluate the specifics and offer guidance around next steps to achieve mutually acceptable outcomes. Brandsmart USA aims your total satisfaction through the return process and beyond!
By Email: service@usabrandsmart.com
By Phone: (786) 528-2200
