Top 365 Reviews From Legit Brandsmart USA Buyers (2024)

Customer Service

I called the following day and tried to get one shipped from another store. They were willing but inventory system was incorrect all over the southeast. So I chose to cancel and bought the ac somewhere else a couple weeks later. It's now been 3 weeks since I cancelled the order and I received an email update that the order still hasn't shipped. It was ordered 30 days ago. I checked their website and it shows in stock, ships next day. This was my first and last experience with BrandsSmart.

Bought a refrigerator and the extended warranty. The refrigerator broke and it has been a month without a refrigerator the technician has been out twice to fix it and it is not working. The warranty is terrible, don't buy extended warranty it is a waste of money!! I will not buy at Brandsmart ever again!!!

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Price

I want to post my experience because I think it is unfair, my husband and I went to buy a electric bike and when my kid uses it the speed star to slow down so we took it back thinking that the time cost us $400. Well I thought wow it is very expensive and it has this issue of slowing down... so we took it back like three hours later and Brandsmart charged me $80 dollars plus tax for restocking and because they said it has a zero days return policy so I went the same day three hours later so now I felt frustrated just thinking about the $80, I write this because I don't want someone go thru this like me... be careful with their return policy.

Punctuality & Speed

I was hesitant to order from them because of all the negative reviews. My husband said he had ordered from them before and has never had an issue, so I broke down and purchased a brand new air conditioner. My item arrived on time with no damage. I paid $100 less than than what other stores are selling these brand new air conditioners. Very pleased with my purchase.

Customer ServicePunctuality & Speed

I would give them a zero rating if I could. I ordered a Samsung Galaxy S24 from their website and paid expedited shipping. A week later, I still had not received a call for my delivery. When I called in, the phone was out of stock, and on backorder. This was my third call to them. I had called in twice before and also spoke with someone via chat, and was never told that the phone was out of stock until the day it was supposed to be delivered. This company sucks!

Customer Service

We purchased a freezer from them in January. We also purchased the extended warranty. Immediately the "frost free" freezer starts building up frost on the inside. I have been making weekly calls to Brandsmart and Kenmore to trying to get someone to come look at the freezer and fix the issue. Brandsmart sends me to Kenmore, Kenmore sends me to Sears service, Sears services sends me to Brandsmart. I call the extended warranty company and they say that because of my location, I have to call the Brandsmart store where I purchased by freezer and the cycle starts all over again. I am would not buy ANYTHING else from Brandsmart and I feel the same about the Kenmore brand!!!

Customer Service

Order **. I made a purchase on Feb 26 /2024. Asked to change the delivery 2 times and on the date of March 25 was the delivery date to deliver a refrigerator an oven and a hood, but I only received the hood and the refrigerator and the oven. I have already called several times to know about the delivery and they tell me that there is no date because it is no longer in stock, and no one solves or gives me a date.

Customer Service

I bought a Dryer which broke after a year. I bought extended guarantee which I have been dealing with. It is being a month and still it hasn't been fixed. We called, made already 3 appointments. The technician came after 2 weeks, and he was going to order part. Never did. He closed the ticket, saying it was fixed. I will never buy anything else from Brandsmart.

Customer ServicePunctuality & SpeedStaff

Now, I'm stuck waiting for a refund. Despite being assured multiple times that the refund was processed on January 20, 2024, and would reflect in my account within 2-3 business days, it has been 10 business days, and there is still no sign of the credit. This entire experience has been incredibly frustrating and disappointing.

8 service calls to have a Samsung refrigerator ice maker repaired. Worst service ever. They send out technicians that do not know their products. Call into the warranty department. There is a bad language barrier. They do not understand what you are saying half the time. Had to replace the ice maker 7x. 8th time I refused to have it fixed again. It was not worth my time. Ended up throwing the refrigerator out and Buying a new one from Best Buy.